Second Tier Customer Support Specialist

Are you looking for a small place where you can make a huge difference…where your thoughts and ideas will be heard…where you can learn from and work with some of the best developers around... where you are expected to be creative and actively contribute to discussions…where your rewards are more than dollars and cents….where you can work on development projects that others say cannot be done …… where it is casual Friday every day? If you can answer yes to these questions, please read on….this could be the opportunity you are looking for right now!

Groupware Technologies, Inc., a software company specializing in care management products for health care and human service organizations, has an immediate opening for a Software Developer. This full-time position will be a part of our Development Team.

The successful candidate needs to be a combination right brain/left brain!


  • A degree in the Social Services (MSW or MS in Psychology preferred) or the Medical fields (RN or LPN preferred)
  • At least three (3) years of experience in the direct delivery of care management
  • IT Degree preferred
  • Professionally versed in care management standards of practice
  • Technically versed in a variety of software packages, including the Microsoft Suite of Products
  • Crystal Reports (both reporting and analysis)
  • SQL Query Writing

  • Strong customer service, verbal communication and solid written communication skills
  • Desire to interact with members of the healthcare and social service professions
  • Ability to work as a member of a multidisciplinary team
  • Adaptable, able to work well in an environment comprising of established processes and procedures as well as opportunities for flexibility, creativity and new challenges

Preference will be given to individuals with the required health and/or human services experience coupled with:

  • Care Management Policy and Procedure Development and Implementation
  • Chronic Care Management
    • Disease Management
    • Mental Health/Substance Abuse Counseling
    • Homelessness
  • Reporting and Analysis using Crystal Reports
  • SQL Query Writing


  • Providing telephone and email support to customers
  • Development and implementation of care management standards
  • Development of standard and outcome based reports utilizing Crystal Reports
  • SQL Query Development
  • Creation of and updating of user guides
  • Potential of conducting trainings locally and throughout the U.S.


Groupware Technologies, Inc. is a fast growing and progressive work environment offering a competitive salary and great benefits package. Salary is commensurate with experience and education.

If this position intrigues you and you have all of the experiences we are asking for, please apply with a cover letter and resume.

To Apply, Email a Cover Letter, Resume, and Salary Requirements to

Equal Opportunity Employer